Cancellation policies by Costa Rica Trip Guide. We offer free cancellation up to 24 hours before the scheduled service. Check the terms and conditions when booking

TERMS & CONDITIONS

Yes, we provide child car seats upon request. Be sure to request one during your booking!

It’s advisable to book at least 24-48 hours in advance, especially during peak travel seasons, to ensure availability. Please note that our services are available exclusively by prior reservation and are not offered on demand.

Yes, with private transportation, you're typically allowed to make stops along the way for sightseeing, meals, or bathroom breaks. This flexibility allows you to customize your journey and enjoy a more relaxed travel experience, exploring key spots or simply taking a break when needed. Be sure to confirm with your driver in advance to plan accordingly.

Private transportation services are available from both Juan Santamaría International Airport (SJO) in San José and Daniel Oduber Quirós International Airport (LIR) in Liberia. Whether you're arriving in the capital city or the Guanacaste region, you can enjoy convenient, door-to-door service to your destination. Professional drivers, modern vehicles, and flexible schedules ensure a smooth and comfortable journey from either airport.

Options range from sedans, SUVs, vans, and minibuses, depending on the size of your group and your needs. 

In Costa Rica, licensed tourism transportation services play a vital role in the tourism industry. These services are instrumental in guaranteeing the secure and efficient transportation of tourists across the country. Regulated by the Costa Rica Tourism Institute and the Public Transport Council, the following are the licensed tourism transportation services available in Costa Rica:

• TOURIST SHUTTLES: Tourist shuttle services offer shared or private transportation between popular tourist destinations, such as airports, hotels, and attractions. These services are comfortable and convenient for travelers. All the vans are clearly marked with a yellow "TURISMO" sign.
• PRIVATE TRANSFERS: Private transfer services provide dedicated transportation for individuals or groups. These transfers often use standard vehicles like sedans or vans, as well as luxury options for those seeking a more upscale experience. All the vans are clearly marked with a yellow "TURISMO" sign.
• TOUR BUSES: Tour buses are used for guided tours to various attractions and destinations. They are typically equipped with a knowledgeable guide who provides information about the places visited. All the Buses are clearly marked with a yellow "TURISMO" sign.
• TAXI SERVICES: Licensed taxi services are available in most tourist areas. Travelers can easily find taxis at airports, hotels, and popular tourist spots. In some cases, taxis may offer fixed-rate fares for specific routes. All Taxis have a Yellow Triangle in the Doors. The most common ones are in Red and Airport Cabs are in Orange.
• CAR RENTAL AGENCIES: Many car rental agencies operate in Costa Rica, offering tourists the flexibility to explore the country at their own pace. Travelers must have a valid driver's license and adhere to local driving regulations.
• DOMESTIC AIRLINES: For longer distances within the country, domestic airlines and charter flights are available, making it easier to access remote destinations quickly.
• BOAT AND FERRY SERVICES: In coastal and river regions, boat and ferry services are vital for transportation. They can take tourists to islands, coastal towns, and riverfront destinations.

San Jose (SJO) Airport Meeting Point: The verification process at the immigration posts takes 30-40 minutes. After clearing immigration and customs, our team will be waiting just outside the terminal. Upon exiting the building, TURN RIGHT and look for a member of our team holding a sign with your name on it

Liberia Airport Meeting Point
For your convenience, our designated meeting point is located just outside the arrivals area. Follow these simple steps to find us:

• Exit the Arrivals Area: After collecting your luggage and clearing customs, proceed to the main exit of the arrivals hall.
• Look for Our Sign: Our representative will be holding a sign with your name or the company logo, ensuring you can easily identify us.

We have enabled the WhatsApp number +506 83736088 to communicate in real time and to coordinate the pickup. In case you face any challenges locating the meeting point, please feel free to contact us for immediate assistance. Safe travels!.

We look forward to welcoming you to Costa Rica and ensuring a smooth and comfortable start to your journey!
 

How to Pay for Your Booked Service / Accepted Payment Methods:

• Credit Card: A one-time payment link will be included in your booking confirmation email. This secure payment platform is provided by BAC San José, one of Costa Rica's local banks. Please note that the link will expire after 48 hours.

• PayPal: You can select PayPal as your payment method and follow the instructions to complete your purchase.

• Cash: Payment in cash is also accepted and can be arranged during the booking process or upon arrival.
   

Pickup point is at you hotel, if you are departing from San Jose Airport (Juan Santamaria - SJO) please notice that the pickup point is Denny's Restaurant, 5 minutes away from the airport, please for your safety take a taxi to get there, it should cost around $5, for more information please visit San Jose Airport Shuttles

Dear customer, please read our Cancelation Policies for Shared Shuttles in Costa Rica:

• Modification notified with more than 48 hours prior to departure = no modification charge.
• Date modification notice with less than 48 hours prior to departure will be penalized according the cancelation policies.
  • Cancelation notice with more than 48 hours prior to departure = no cancelation charge..
  • Cancelation notice with less than 48 hours prior to departure including last minutes reservations (services booked within 48 hours) = 100% cancelation charge.
• No show = 100% cancelation charge.
• 10 minutes maximum waiting time at pickup.
• Each passenger is allowed one carry-on and one item of luggage. The carry-on must stay with the passenger at all times, while the luggage item will be tagged and placed in the luggage compartment. CostaRicaTripGuide will not be responsible for loss or damage to carry-on items left unsupervised by the passenger. This includes carry-on items incorrectly stored with the luggage.
• Transportation of additional luggage, or large items are not included in the price and must be arranged ahead of time with CostaRicaTripGuide. Each extra luggage will be charged, according to the rate existing.