Dear customers,

To support the ongoing efforts deployed by the Ministry of Health of Costa Rica to limit the COVID-19 (Coronavirus) propagation, Transportation in Costa Rica announces a reduction of its services as well as additional preventive measures:

  • Monitoring the drivers’ and passengers health
  • Cleaning and disinfecting our fleet after every trip
  • Not shaking hands
  • Constantly washing hands
  • Coughing/sneezing into the bend of the arm, not the hands
  • Offering hand sanitizing, facial tissues and waste baskets on every vehicle
  • Drives detecting any signs of passengers with common coronavirus symptoms will stop the trip inmediately

On the other hand, we are receiving a high number of cancellations and refund claims. In order to keep our operations healthy, we ask our customers to consider one of these options:

  • To check with your insurance company if they can cover your cancellation. (https://www.businesstraveller.com/features/coronavirus-will-insurance-cover-your-cancelled-trip/)
  • To receive from our company an open voucher so you can change your dates at no cost and use it within one year (effective from the date of your booked service).
  • To obtain a refund, nevertheless due the unprecedented nature of this situation we are expecting a delay of 3 to 6 months to do the transaction.

Please contact us if you need to cancel or change your trip date. We are totally committed to give you the best customer support possible in these uncertain times, we appreciate your collaboration and hopefully we will see you soon in Costa Rica.

Sincerely,

Erick Hidalgo
President,
Chief of Operations
Costa Rica Trip Guide / Transportation in Costa Rica

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Erick Hidalgo - CEO, Costa Rica Trip Guide / Transportation in Costa Rica

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