Cancelation Policies

Dear customer, please read our Cancelation Policies for Shared Shuttles in Costa Rica:

  • Modification notified with more than 48 hours prior to departure = no modification charge.
  • Date modification notice with less than 48 hours prior to departure will be penalized according the cancelation policies.
    • Cancelation notice with more than 48 hours prior to departure = no cancelation charge..
    • Cancelation notice with less than 48 hours prior to departure including last minutes reservations (services booked within 48 hours) = 100% cancelation charge.
  • No show = 100% cancelation charge.
  • 10 minutes maximum waiting time at pickup.
  • Each passenger is allowed one carry-on and one item of luggage. The carry-on must stay with the passenger at all times, while the luggage item will be tagged and placed in the luggage compartment. CostaRicaTripGuide will not be responsible for loss or damage to carry-on items left unsupervised by the passenger. This includes carry-on items incorrectly stored with the luggage.
  • Transportation of additional luggage, or large items are not included in the price and must be arranged ahead of time with CostaRicaTripGuide. Each extra luggage will be charged, according to the rate existing.