Privacy Policy | Costa Rica Trip Guide | Transportation in Costa Rica

Ride Search

Effective Date: JAN 1st, 2025 (Updated)

At Costa Rica Trip Guide (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and communication channels.

 

1. Information We Collect
We collect personal information only as necessary to provide our services. This may include:

  • Personal Details: Full name, email address, phone number, nationality, and flight details
  • Booking Information: Pickup/drop-off location, dates, number of passengers, luggage needs
  • Payment Details: Payment method (we do not store credit card numbers directly; all payments are processed via secure third-party providers like PayPal, Stripe, or banks)
  • Communication Data: Messages via email, WhatsApp, contact forms, and review platforms
  • Website Usage Data: IP address, device type, browser, and navigation patterns via cookies (see Section 5)

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and confirm reservations
  • To communicate with you before, during, and after your trip
  • To improve our customer service and user experience
  • To send service updates or special offers (only with your consent)
  • To comply with legal obligations
  • 3. Information Sharing

We do not sell or rent your personal information. We may share your data only when necessary:

  • With our authorized drivers and staff for operational purposes
  • With third-party service providers (e.g., payment gateways or cloud booking software) who adhere to confidentiality and security protocols
  • If required by law or government authority

4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. This includes SSL encryption, secure payment gateways, and restricted access to personal data.

5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. These cookies help us:

  • Analyze traffic and user behavior
  • Optimize page performance and search rankings
  • Remember your preferences for future visits
  • You may adjust your browser settings to disable cookies; however, this may limit some functionality.

6. Your Rights
You have the right to:

  • Access, correct, or delete your personal information
  • Withdraw your consent at any time
  • Request a copy of the information we hold about you
  • File a complaint with a data protection authority if applicable
  • To exercise any of these rights, please contact us at reservations@transportationincostarica.com

7. Third-Party Links
Our website may contain links to other websites (e.g., TripAdvisor, social media). We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy
We do not knowingly collect personal information from children under 16 years of age without parental consent.

9. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated effective date. Continued use of our services implies acceptance of any changes.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Costa Rica Trip Guide

To book a private transfer, visit our home page or contact us for more information.