Frequently Asked Questions

Choose your service type from the home page or navigation, enter your pickup and drop-off locations, select your date and number of passengers, and complete payment online. You'll receive a confirmation email with all your booking details.

We accept all major credit and debit cards, processed securely through Stripe. Payment is collected at the time of booking.

To cancel or modify a booking, please contact our team as early as possible via our contact form, live chat, phone, or WhatsApp. We'll do our best to accommodate your request.

Yes. All drivers operating through our platform are professionally licensed, and their vehicles are fully insured to operate in Costa Rica.

Yes, we operate 365 days a year. Some routes may have limited availability during certain periods—we recommend booking in advance during peak seasons (December–April).

Our shared shuttles operate on fixed daily schedules between popular destinations. You'll share the vehicle with other travelers, making it an affordable way to travel around Costa Rica while meeting fellow adventurers.

Shared shuttles stop at hotels and designated pickup points along the route. You'll select your nearest stop during booking. Drop-offs work the same way at your destination.

Departure times are fixed based on our schedule. You can select from available times when booking, but changes after booking may be subject to availability and fees.

Our shuttles have limited capacity. If your preferred time is full, we'll offer alternative departure times or help you find suitable alternatives.

We recommend booking at least 24–48 hours in advance to guarantee availability, especially during peak travel seasons.

Yes. Private shuttles are fully flexible—you select the exact pickup time and location that fits your itinerary.

Private shuttle rates are per vehicle. The cost is fixed regardless of the number of passengers (within capacity).

Yes. For airport transfers, your driver will be waiting in the arrivals area with your name on a sign and will assist with your luggage to the vehicle.

Carpooling allows you to share a ride with other travelers going to the same destination. You'll travel with a local driver and fellow adventurers, making it an affordable and social way to explore Costa Rica.

Carpooling pickup place, drop-off place, and pickup times are defined by the organizer. Please arrive at the pickup location at least 10 minutes early.

Our carpooling system only confirms rides when there are enough passengers to make the trip viable. You'll be notified in advance if there are any issues with your ride.

Once there are enough passengers and the trip is confirmed, you'll receive a confirmation email with all the details—including your driver's name, vehicle, and precise pickup instructions.